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Long lines at DMVs with new extended walk-in hours on Saturdays

Lines were long at two DMVs in the Raleigh area this morning as walk-in hours were offered Saturday at DMVs across the state, including two in Wake County.

The extended hours are being added for the summer because a mounting backlog has caused delays for people receiving a physical driver’s license in North Carolina. Earlier this week, DMV Commissioner Wayne Goodwin, who was questioned by Senate lawmakers in February, testified before the House Oversight and Reform Committee. He briefed lawmakers on wait times, unfilled positions, efforts to protect customers from identity fraud and customer service amid lengthy delays for new licenses.

A typical 15-day time frame for receiving IDs in the mail has increased to about six weeks, the DMV said last month. At the time, about 50,000 were added to the backlog across the state per week, according to the state DMV.

Saturday’s DMV services include:

  • Driver’s license or identity cards
  • Extensions or duplicate orders
  • Address changes
  • REAL ID issuances
  • Road tests for customers who have already completed the knowledge and written tests

“I remain focused on providing more options for customers to receive services, both online and during extended hours,” said Commissioner Wayne Goodwin. “Opening on Saturdays at many of our busiest locations statewide is what customers want, need and have been asking for.”

Scott Jordan, who arrived around 6:40 a.m., said the line was long enough to reach the end of the building at the Avent Ferry DMV office. However, he says they moved quickly and efficiently.

“They got a lot of us through it really quickly,” Jordan said. “At nine in the morning, the person I brought with me had done his test drive.”

He said the DMV had two workers walk through the line to make sure everyone waiting had all the paperwork they needed so no one wasted their time.

“It was very well orchestrated,” he said.

Anyone considering visiting the DMV should first check if they can complete their business online. NCDMV offers many online services, including renewing driver’s licenses and ID cards, ordering duplicate driver’s licenses and ID cards, changes of address and applications for voter registration.

The following DMV offices are offering extended Saturday walk-in hours from 8 a.m. to noon, without an appointment, from June 8 through August 24:

  • Andrews, 1440 Main Street.
  • Asheville, 1624 Patton Ave.
  • Charlotte North, 9711 David Taylor Dr.
  • Charlotte South, 201 W. Arrowhead Rd., Suite H
  • Fayetteville, 831 Elm St. (Eutaw Village)
  • Graham, 111 E. Crescent Square
  • Greensboro, 2391 Coliseum Blvd.
  • Greenville, 4651 N. Creek Dr.
  • Huntersville12101 Mount HollyHuntersville street.
  • Jacksonville, 299 Wilmington Highway.
  • Monroe, 3122 US Highway. 74 W.
  • Raleigh North, 2431 Spring Forest Rd., Suite 101 (Spring Forest Pavilion)
  • Raleigh West, 3231 Avent Ferry Rd.
  • Salisbury, US 29 S, 5780 South Main St.
  • Wilmington, 2390 Carolina Beach Rd., Suite 104 (South Square Plaza)
  • Winston-Salem, 2001 Silas Creek Pkwy.

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